Alaska Department of Revenue CHILD SUPPORT SERVICES DIVISION

Frequently Asked Questions about CSSD
Complaint Resolution Process

Table of Contents

1. Who should I contact if I have a concern about my case?
2. What is the role of CSSD's Complaint Resolution office?
3. Can Complaint Resolution expedite a result in my case?
4. How do I contact the Complaint Resolution office?

 1. Who should I contact if I have a concern about my case?

Case parties should always attempt to address concerns with their caseworker first. If that is not successful, speak with the assigned supervisor, and then, if necessary, the appropriate section manager. In the event that an issue is not satisfactorily resolved by this point, you are encouraged to contact the agency’s Complaint Resolution office.

2. What is the role of CSSD's Complaint Resolution office?

In addition to working with other state officials, Complaint Resolution thoroughly reviews case handling or personnel related complaints from case parties that cannot be resolved within the section. Contacting Complaint Resolution is not a substitute for working with the caseworker, supervisor and manager. Therefore, please keep in mind that any issue not addressed through this process will be referred back to the section manager for response.

3. Can Complaint Resolution expedite a result in my case?

While Complaint Resolution will try to work with you towards a satisfactory result, we cannot bypass regulatory or statutory requirements. We must still ensure that all federal and state laws are followed and any applicable court decisions adhered to.

4. How do I contact the Complaint Resolution office?

If working through your assigned caseworker, supervisor and manager has been unsuccessful, please contact us at dor.cssd.complaintresolution@alaska.gov. You should anticipate a response within three business days.